As a leader, train yourself to never gripe about what you allow. Never complain about something you tolerate. You are the leader – lead to the desired result.
– Craig Groeschel
I love this quote!
As a leader, how easy is it to get caught up in the notion that you cannot do or say anything to a direct report that would upset them and possibly have them quit?
Have you ever worked anywhere that rewarded mediocrity? What about a place that caters to the lowest performers and the squeakiest wheels (regardless of performance)?
It’s frustrating right?
What is accountability? It is simply an account of your actions. It has a negative persona due to the way it is used in punishments and reviews.
The fact of the matter is that it is not anything to be afraid of! I dare say that most people are not coming into work with the thought, “I’m going to suck today.”
NO! Most people have a desire to do good work and want to perform at the top of their abilities.
So what’s the problem? Leadership! Or lack of it…
Those same workers, once disengaged, are going to do just enough to stay out of trouble. Is that the goal? No.
If you are a leader, do you tolerate “just enough to stay out of trouble” and then complain about it to your peers?
I think that’s crap…
- Share your vision (constantly) for your department
- Tie it to the overall vision of the organization
- Clarify to the associates how their role fits into the vision
- Set clear expectations of performance with clearly defined roles and responsibilities
- Hold people accountable to those expectations – CELEBRATE the victories! Provide subjective, factual and actionable feedback to those who may be struggling.
I am not perfect, but I have a higher standard for myself than any boss ever has. I hold myself accountable to my mistakes and my performance. I am constantly looking for ways to be better and influence others to be better. I fail from time to time, and have made every mistake in the book, but it is about progress, not perfection.
I am attending my 4th Global Leadership Summit on August 9th and 10th. To borrow a quote that I have heard at every one of them so far:
“Everyone wins when a leader gets better!”
Let’s all be better together!